Home Terms & Conditions

Terms & Conditions

1. General
These conditions set out the basis upon which Bristol Brunel Serviced Apartments, (“BBSA”) accepts bookings to rent its apartments. References in these conditions to “we”, “our” or “us” are references to BBSA.

These conditions set out the basis of your contract with us. By placing a booking with us you are accepting these conditions. All offers and bookings are subject to availability. These Terms and Conditions shall form the superior document in any dispute resolution. If there is a conflict between a booking confirmation and the Terms and Conditions then the Terms and Conditions document will be taken as correct.

2. Acceptance of Terms and Conditions/Contract of Hire
You will be deemed to have confirmed your booking, and accepted these terms and conditions, after we send you your Booking Confirmation email or when you send confirmation you have received the Booking Confirmation email or you make payment of all or part of the rental charge, whichever is earliest.

3. Confirmation
A contract will come into effect between you and us when we issue you a Booking Confirmation email. The contract is subject to these conditions. We have the right to refuse any booking prior to the issue of your written confirmation of your booking and, if we do this, we will tell you in writing and promptly refund any money you have paid us. When you receive your confirmation, you must check the details carefully and if anything is not correct you should notify us immediately.

4. Prices
All prices must be confirmed for each enquiry. Unless otherwise specified, the prices quotes exclude VAT at the prevailing UK rate. All prices are based on the costs prevailing at the time of quotation and may be subject to change.

The price band charged depends on the length of your stay. If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.

Any additional charges incurred (breakage/damage and telephone calls) during your stay will be payable at the end of your stay.

5. Payment
When a booking is made an initial payment of 25% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 75% is due on or before the final day of your stay.

6. Methods of Payment
Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations and any other deductions. We are pleased to accept the following methods of payment:

Cheque: UK Sterling made payable to “C Whife”

Direct Bank Transfer: NatWest Bank S/C 52-10-03 A/C 89079930, BIC: NWBK GB 2L, IBAN: GB03 NWBK 5210 0389 0799 30

Payments by bank transfer must reach Our account net of all bank charges.

7. If you cancel or change a booking
If you have to, or wish to, cancel your booking you must notify Us in writing as soon as possible by email: info@brunelapartments.co.uk
The booking will be cancelled on the day that the written notice of cancellation is received by us. We will confirm receipt of the cancellation by return e-mail.
When notification is received more than 14 days prior to the first date cancelled, all payment received from the client are refunded. When notification is received 14 days or less prior to the first date cancelled, £50 of the Initial Payment is forfeited.

8. Alteration by you
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), We will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance.

9. If We cancel or change a booking
We do not expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, we will contact you as soon as possible, to explain what has happened and inform you of the cancellation or change.

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, we will, if possible and as soon as reasonably practical, offer you a suitable alternative apartment of similar type and standard in a similar location for the same dates, with other apartment service providers or if necessary hotel accommodation until an alternative apartment can be arranged.

If you do not wish to accept a significant change or any alternative apartment / hotel offered or we cannot offer you a suitable alternative apartment, you will receive a full refund of all monies paid to us.

We will not be liable for any additional costs or charges you incur in arranging alternative accommodation.

10. Use of apartments
It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring apartments may be disturbed. If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. It it is discovered that you ae holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at Our discretion.

11. Facilities and Services
All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery and kitchen utensils. A Welcome Pack is provided on arrival but all further supplies should be provided by You.

We will ensure that all necessary repairs and maintenance to the apartment, and to the building of which it forms part, are carried out without delay.

We will notify you of any serious incidents immediately.

No items may be removed from the apartment. If any items are removed, or damaged beyond fair wear and tear we will charge at cost. You will be liable for this charge.

A Broadband Internet connection is provided at all locations. There is no charge for normal use of this facility. If a loss of connection occurs We will endeavour to get reconnected as quickly as possible but We cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the prices quoted for all serviced apartments include utilities and taxes. The only exclusion is service charges for telephone calls made. Unless otherwise specified, the prices quoted include a weekly Maid Service. All linen and towels are included and changed with every Maid Service. Any extra charges are at the management’s discretion.

12. Occupants
The number of persons permitted to occupy the apartment is limited to the number listed on our written confirmation of your booking. If you have additional guests staying in the property that were not included in the confirmation of the booking please contact us as soon as possible so we can inform you of charges that will be incurred. These charges will be included in a re-issued invoice.

13. Checking in and checking out
The rules for check-in and check-out are set by Us. All apartments are usually availiable for occupation after 3.00pm on the day of arrival. All apartments must be vacated by 11am on the days of departure. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day’s rental is charged to You.

14. Pets
Regrettably no pets of any kind are permitted under any circumstances. You are liable for any infringement of this rule by Your occupiers.

15. Smoking
We operate a non smoking policy.

16. Damage to apartment
You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.

Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents, which has occurred due to wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to Us. The cost of the repair or replacement must be agreed with, and paid to Us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

17. Injury or Loss
We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.

18. Rights of access
You must allow us and any representative of ours (including workmen) access to the apartment at any reasonable time during your employee’s occupation (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations we are entitled to enter the apartment at any time without giving you prior notice).

We will of course try to give at least 24 hours’ notice to you, and will attempt to comply with any requests they have of us.
In any case where reasonable notice has not been given, or cannot be given, any such entry into your apartment will be supervised by a member of our staff.

19. Information
All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measure have been taken to ensure the accuracy of any statement made either in writing or otherwise, but We are not liable for any variation however caused.

20. Complaints
Any complaints about the apartment, its contents, or Our staff must be made in writing to info@brunelapartments.co.uk We will take reasonable steps to settle the problem.

21. Smoking
We operate a NO SMOKING POLICY. Smoking is not permitted in the apartments or in the internal communal areas of the apartment block.

22. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above NatWest’s base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

23. Security of tenure
All properties are occupied as serviced accommodation, and on the basis that no rights of tenancy are created. If this contract is with an individual person (as opposed to a company) then by entering into this agreement the person is declaring that the apartment is not his/her place of residence. 
You and your party must comply with any rules and regulations set by Us. In any event, we recommend that you take time to familiarise yourself with the safety procedure in the apartments, the building and local area, paying particular attention to fire evacuation details and security.
Bristol Brunel Serviced Apartments
1 The Cottages, Cornwallis Crescent , Clifton,Bristol, BS8 4PH .
Phone: 01173322209 http://www.bristolbrunelservicedapartments.co.uk/